43 upvotes, 2 direct replies (showing 2)
View submission: Announcing Subreddit 2 Subreddit Modmail
I just tested it and it seems you can't respond as the subreddit. Is this on purpose or a similar issue like the admin-subreddit issue?
I can see use cases where it'd make sense to reply as the subreddit, same as responding to users.
Comment by umbrae at 11/05/2022 at 19:56 UTC
29 upvotes, 4 direct replies
Yes, this was done by design, primarily related to muting:
If a user is writing into your subreddit from another subreddit in a masked way, and you want to mute them, the primary option would be to mute the entire subreddit, which didn’t feel right to us both from a UI complexity perspective and from a general community management perspective: one troublemaking mod may not be representative of your whole community.
We also had some general feelings of transparency in communication between subreddits that it’d be better for mods to be communicating directly, although we definitely do see use cases too. The muting thing was the primary reason.
Comment by [deleted] at 11/05/2022 at 19:51 UTC
3 upvotes, 1 direct replies
What would be the point of obfuscating the username in these?
When responding to users you're kind of speaking as the voice of the subreddit, for the subreddit, with an option to reveal you as a specific user. It seems like there's no point in hiding the individual mods so that everyone can see who's replying to whom and might create further confusion when more than one mod from a sub is replying.