https://www.reddit.com/r/modnews/comments/uj5azz/may_mod_experience_product_updates/
created by lift_ticket83 on 05/05/2022 at 19:34 UTC*
179 upvotes, 28 top-level comments (showing 25)
Greetings Moderators,
This is a short but important update regarding some small but mighty changes the Mod Experience team made on the site last week, and a preview of some exciting things to come.
Over the years we’ve heard from many of our moderators that it would be helpful for them to have more sort capabilities when reviewing one's moderation queue. Up until last week, unless you were utilizing a third-party extension, the ability to sort your mod queue was incredibly limited (i.e. not doable at all).
We’re excited to let you know that some members of Reddit’s Mod Experience team have already begun work focused on improving and increasing the variety of ways moderators are able to manage their mod queues.
Last week, we made it so moderators can toggle between sorting their mod queue from “newest first” and “oldest first.” Over the coming weeks and months, this team will continue to add more sort functionality to everyone’s mod queue (ex: the ability to sort by the number of reports or karma accrued). Please keep an eye out for future updates on this front.
While we tackle this work, we’d love to hear from all of you on which sort functions you find yourself using the most. We want to make sure we’re prioritizing what best works for the majority of moderators.
Desktop Mod Queue sort experience
Mobile Mod Queue sort experience
Two months ago we launched Mod Notes[1] and since then the API integration we built has remained in beta so the team could continue to update it with any necessary tweaks and changes. Last we officially finalized the API and moved it out of beta.
1: https://new.reddit.com/r/modnews/comments/t8vafc/announcing_mod_notes/
As a reminder, this API integration will allow mod teams to migrate their old notes from third-party extensions over to our new system. If you’re interested in migrating over to the new system but are having difficulty doing so/do not know how to do so/don’t have time to figure it out, please respond to the sticky comment below and we’ll provide you with assistance.
We’ve got a busy month ahead of us and plenty more exciting announcements on the horizon that we’re stoked[2] to share with all of you. Until then, feel free to drop any questions, thoughts, or feedback in the comments below.
2: https://i.redd.it/5en6aw0mn4x81.gif
Comment by lift_ticket83 at 05/05/2022 at 19:35 UTC
1 upvotes, 1 direct replies
If you’d like assistance migrating your old notes to our new system via the Mod Notes API integration, please let us know by responding to this comment with the name of your subreddit.
Please note: depending on the influx of responses we receive, it may take us a little bit to get to your sub. Do hold on though - we will find you!
Comment by WoozleWuzzle at 05/05/2022 at 20:24 UTC
23 upvotes, 1 direct replies
Is there any update on being able to snooze non-custom reports? We've had trolls mass reporting comments. And when we gather up a bunch of links and report it for report abuse we get "After investigating, we’ve found that the reported content doesn’t violate Reddit’s Content Policy."[1]. I had to escalate to r/ModSupport.
1: https://www.reddit.com/message/messages/1dg5n9v
This was a suggestion I had written as well. I know this isn't about reports, but curious if it's on the roadmap somewhere.
We need an ability to snooze non-custom reports. This also means we need to know who is reporting it so we can properly snooze it. My solution to that is give a randomized username so we, as mods, can see a pattern. So it could show this as the report reason:
> Reporter_Cheetah_Orange_1425: It's promoting hate based on identity or vulnerability
And then if we see a lot of reports all from this randomized username `Reporter_Cheetah_Orange_1425` we can snooze the reports by them. That way they can stay anonymous, but we also can do something about it. (Even better if we can ban them but keep them anonymous still).
At the very least let us snooze any report even if it's not custom so we can cut down on mass report abuse.
Comment by InAHandbasket at 05/05/2022 at 19:51 UTC
16 upvotes, 1 direct replies
I use sort by number of reports most often, so it will be great to see a native function that sorts the whole queue that way. Being able to tackle the big ones first, or even specifically focus on filtered comments sometimes is nice from a triage stand point. But usually after tackling the big ones I move onto oldest. Karma accrued could be nice to see which ones have the most eye on them but really high karma or really low karma comments can be equally problematic. So that seems like the one I'd personally use least often. Being able to filter by report reason would be awesome though...
I know it's been brought up before, but one of the functionalities snoonotes gives us is a live report queue. So when multiple mods are working the queue together we can see which reports have been dealt with and aren't doubling up the work. Any word on if this is something the team is working on?
Comment by Watchful1 at 05/05/2022 at 19:43 UTC
24 upvotes, 3 direct replies
For anyone interested, PRAW is finally almost done adding mod notes support. It should be out in another week or two. Then it'll be easy to write a script to move toolbox notes over to the new format.
Comment by hoyfkd at 05/05/2022 at 20:11 UTC
32 upvotes, 3 direct replies
Maybe a silly question, but any chance these will be integrated into old reddit?
Comment by N3DSdude at 05/05/2022 at 20:27 UTC
8 upvotes, 1 direct replies
Will there ever be a feature where modqueue updates in real time? would be super useful for us moderators as we wouldn't have to constantly refresh for new items to pop up in the queue.
Comment by InitiatePenguin at 05/05/2022 at 21:15 UTC
7 upvotes, 3 direct replies
I have a bad moderation experience on mobile.
When I get a reference link and click through where what's only shown is the context of a particular comment I cannot enable mod mode to remove the comment.
I have to show the parent comment (which shows all the comments in the thread) and then find the indivual comment as a needle in a haystack.
Additionally, I manually leave removal comments under removed comments. I can't reply when in mod mode. So I'm constantly having to switch what "mode" I'm in. It's far easier to use my third party app where any comment can be distinguished at any time.
Additionally, it's very difficult for me to tell on a thread in the mobile app what's only visible to me, and whats not to other users.
Comment by naked_as_a_jaybird at 05/05/2022 at 21:24 UTC
9 upvotes, 1 direct replies
Got a user creating multiple accounts to harass me as a Mod and have zero recourse. I tried emailing reddit, messaging through official channels, and nothing. No help at all.
Comment by Lord_Ocean at 06/05/2022 at 07:32 UTC
5 upvotes, 0 direct replies
Moderating on mobile needs improvement.
My biggest problem is that reviewing (automatically) removed posts and comments is straight up impossible! There is no way to display the list of removed posts ob mobile.
That the "Show all comments" button does nothing doesn't help either but that's not specific to moderating...
Comment by auriem at 05/05/2022 at 20:07 UTC
10 upvotes, 1 direct replies
Thank you for putting efforts in this direction.
One of the reasons for my moderation inactivity is the lack of efficient and effective mod tools and support. I've watched Reddit put in effort to resolve this and communicate better with the mod community these past few years and wanted to comment and let you know that it is very appreciated.
Thank you
Keep it up :)
Comment by Luutamo at 06/05/2022 at 05:19 UTC
6 upvotes, 0 direct replies
On reddit android app, in mod queue when you press the yellow flag to see what reports there are, like 70% of the time it will show nothing. You can just see that there are reports but not for what. Other 30% of the time it works perfectly fine.
Comment by [deleted] at 05/05/2022 at 20:31 UTC
4 upvotes, 1 direct replies
[deleted]
Comment by Overgrown_fetus1305 at 05/05/2022 at 20:41 UTC
4 upvotes, 1 direct replies
I've heard from the other mods that they can't use the mod notes on mobile, and the box to bring it up disappears if I flick off to another tab to pull up the documentation- along with the icon. would you be able to take a look at this? The tool is great, but not all of us can use it properly, and being able to fully track users breaking the rules would be good.
Comment by cents02 at 06/05/2022 at 03:16 UTC
4 upvotes, 1 direct replies
Any plans on having the ability to add removal reasons from mobile? Like some of template to use for a nice formal removal instead of just typing out short messages because I don't want to Copy paste the ruled for the 50th time.
Comment by SquareWheel at 05/05/2022 at 20:36 UTC
6 upvotes, 1 direct replies
Are the official Mod Notes supported on old reddit?
We'd love to get mobile support for user notes. But because our entire mod team still uses old reddit (by choice), that would be an absolute requirement to adopt the new system.
Comment by Georgy_K_Zhukov at 06/05/2022 at 11:16 UTC
3 upvotes, 0 direct replies
The biggest question I have is whether mod note porting over is a one time deal, or whether we can keep doing later imports? I'd very much like to give them a try,. It don't want to have to commit to it sight unseen, nor make all mods immediately have to commit.
Comment by TheHammer34 at 05/05/2022 at 21:14 UTC
2 upvotes, 0 direct replies
That's amazing news! Aa a big fan of keeping track of things, I 've been using usernotes and snoonotes a lot. Respect and a big thank you to everyone who helped make this a reality!
Question: Does this integration apply to snoonotes as well? 👀
Comment by Shachar2like at 19/05/2022 at 19:18 UTC
2 upvotes, 0 direct replies
I would like to mix and match several rules. Although it's probably too complicated:
Comment by FaviFake at 05/05/2022 at 19:54 UTC
5 upvotes, 1 direct replies
I'm still waiting to get mod notes and removal reasons on mobile. They were both announced 2 months ago, but they were never released. Well, to be fair, about 4 months ago you released removal reasons for videos, which not only don't work at all but also don't remove the post.
Currently, the only way to remove a video post on mobile (whiteout a removal reason) is to copy the link from the app, go to the home screen, open your browser, click the search bar, paste the link, click on the mod button and then click "Remove". That's literally 8 times longer than before. Great update!
So yeah. Start to actually fix your app and hopefully in a few years I'll consider using it as my main Reddit app. For now, I'm honestly more interested in the development of any app different from the official one.
Comment by roionsteroids at 05/05/2022 at 22:48 UTC
1 upvotes, 0 direct replies
Stop using gifs, embrace webm!
Comment by cyberentomology at 05/05/2022 at 22:55 UTC
1 upvotes, 0 direct replies
Can you undo whatever you did that removed mod tools from the IOS app?
Thanks.
Comment by DaTaco at 05/05/2022 at 20:26 UTC
1 upvotes, 0 direct replies
Just a note that the gif for the Desktop version is so blurry it's basically unreadable, while the mobile one is clear as day.
Comment by [deleted] at 06/05/2022 at 01:43 UTC
1 upvotes, 0 direct replies
Thank you!
Comment by iAmmar9 at 06/05/2022 at 02:52 UTC
1 upvotes, 0 direct replies
Thank you so much, this is great!!
Comment by FoxxMD at 06/05/2022 at 12:42 UTC
1 upvotes, 0 direct replies
Will the sorting options for modqueue/unmoderated be available through the API as well?
