13 upvotes, 2 direct replies (showing 2)
View submission: Even More Modmail Improvements
These improvements are great, especially the response indicator.
Is there any hope that we might get old modmails imported into new modmail? It is very difficult to handle issues that require trying to find an old modmail (generally ban appeals).
If the answer is no, will we still be able to read old modmail threads even after they are deprecated?
Comment by 0perspective at 22/03/2021 at 21:33 UTC
9 upvotes, 7 direct replies
I hear you. On importing, we don't have any plans to automatically import legacy modmail conversations. After shipping these updates we’re turning our attention towards fixing/improving Rules/Removal Reasons, Native Modmail, Native Automod. Working on those items will take up the bulk of the remainder of the year.
On reading old modmail threads: During the read only period after the transition, they'll still be accessible. After the period ends, we're essentially saying there's "no guarantee of availability” - meaning that, while we have no plans to remove these threads, it’s possible they could be deprecated in the future. We want to be open and transparent here. If the content of these messages is valuable to your subreddits, please preserve the information that is critical to your team.
Comment by KKingler at 22/03/2021 at 19:26 UTC
8 upvotes, 0 direct replies
Seconding this request, I would love a conversion of old modmails into new modmail.