https://www.reddit.com/r/modnews/comments/jr4y9n/big_update_to_the_inline_reporting_experience/
created by jkohhey on 09/11/2020 at 19:56 UTC
383 upvotes, 39 top-level comments (showing 25)
To start, let’s ask the existential question[1] - *what is* inline reporting? Inline reporting is the reporting flow you see when you report a post, comment, chat, or PM. Today it looks like this:
1: https://media3.giphy.com/media/vczOoJICc7rXgqfz28/giphy.gif
https://i.redd.it/0a53w4uhq9y51.gif
But the reporting flow as of tomorrow will look like this:
Launching the new inline reporting flow is a step towards creating a better holistic reporting experience for our mods and users alike, and ultimately making Reddit a safer and more welcoming space. These experience improvements are intended to make reporting more straightforward for users, and subsequently provide higher quality signals from reports for mods and Admins.
A primary focus of the new flow is improving the reporting experience by making it easier for mods and users to understand Reddit’s site-wide policies and how to report for each type of policy violation.
​
Reporting category definitions
To achieve this, the new reporting flow provides definitions for all the categories of policy violations, so that (for example) when a user is deciding whether they should report something as “harassment” or “hate speech,” they have all the context they need to make an informed decision.
Another focus for improving the reporting experience was to distinguish and clarify the difference between community rules and site-wide violations so that new users better understand the communication pathways of Reddit’s reporting system. And while it's important to improve the flow itself, we also wanted to improve the experience *after* submitting a report by clarifying post-report expectations.
​
Now it is also important to clarify what is **not changing**. The names of categories may shift a bit, but ultimately, we are **not introducing any new reporting categories** — we are simply making the old ones more clear (i.e. *users will not be able to report anything they were not previously able to report.*) Also /report is going to stay consistent while we roll this out - in case there are any hiccups, we want mods and users to have a familiar and reliable place to report.
As we roll out the new inline reporting flow, we will be making sure this is the right reporting experience for mod and users. We will be rolling this out slowly on new.reddit first and then will follow suit with the iOS and Android apps. Soon after, we will be bringing the new inline report flow to old.reddit and mobile web. As we roll out these changes, we aren’t going to be touching the modqueue. If all goes well with the inline reporting rollout, we’ll bring this inline flow to the modqueue to make it easy for mods to escalate reports to admins. After that, the plan is to focus on building mod specific reporting flows for issues like Ban Evasion and Abuse of the Report flow through 2021.
And while we are here, we wanted to share that the improvements to inline reporting are just a slice in the investment plans for reporting. This rollout follows our recent updates to user report tracking[2], which improved communication on Admin report replies. It also follows an API fix[3] to make sure 3rd party apps respect community settings to turn off custom reporting.
2: https://www.reddit.com/r/modnews/comments/jb5alh/introducing_a_new_update_for_user_reports/
Hopefully, you all are as excited as we are about these safety improvements. Thank you to the mods that have been partners on this in usability tests, mod council calls, and giving feedback in communities. We are looking forward to hearing feedback from you all as we roll out. You can leave comments, complaints, etc. here on this post.
Comment by MajorParadox at 09/11/2020 at 20:21 UTC
100 upvotes, 1 direct replies
Cool! Couple of questions:
Thanks!
Comment by Emmx2039 at 09/11/2020 at 20:37 UTC
19 upvotes, 1 direct replies
This sounds very good. The possible improvements to ban evasion etc, as well as modqueue sound really nice.
Thanks a lot!
Comment by The_77 at 09/11/2020 at 20:24 UTC
18 upvotes, 1 direct replies
Free-form reports are still in place so long as community settings allow them, right?
Comment by deviantbono at 09/11/2020 at 20:12 UTC
14 upvotes, 0 direct replies
Have you streamlined the two most common reporting reasons: unmarked NSFW and spam, or do we still have to dig around in twenty different sub-menus to see if there's a relevant option?
Comment by riiga at 09/11/2020 at 22:28 UTC
10 upvotes, 1 direct replies
Glad that you're still giving old reddit some updates! How will it affect old reddit though? Will it be integrated into the old reddit UI or will it be a disruptive experience like polls?
Comment by ExistingTonight at 09/11/2020 at 21:29 UTC
24 upvotes, 2 direct replies
Looking at this, I fail to see how it's an improvement.
The only positive thing that I see is the inclusion of the category description, which is great.
However, from the look of it, you've transformed a N Step process into an N-1 Step process by cluttering the first screen with all the categories instead of rearranging them into more meaningful category.
Comment by WarpSeven at 09/11/2020 at 20:34 UTC
8 upvotes, 0 direct replies
The names of categories may shift a bit, but ultimately, we are not introducing any new reporting categories — we are simply making the old ones more clear
Anything that does not include categories for reporting piracy and piracy spam is completely and totally useless to me and my subs. Any reporting system that doesn't let me type in message that explain that an item is piracy or piracy spam, means I have to email the Admins. That is not helpful.
On the mobile app, it is hidden under a menu that few if any newer users know how to find. (Nearly 80% of my subs that use wikis have users that ask the same questions answered in the wikis in the subs because they don't know to look in the app menus for wikis.)
Comment by htmlcoderexe at 10/11/2020 at 08:51 UTC
8 upvotes, 1 direct replies
Can we please please please get "does not fit subreddit" or similar as a premade option? It is needed now as never before as reddit has become way too big and as subreddits like lostredditors and lostupvoters show, it is really on mods to remove such things as they still get posted and upvoted which dilutes good content in any big subtract.
Having it as a pickable option would also make it easier to combine it with automod, I think.
Comment by AlleLouis at 27/11/2020 at 16:04 UTC
6 upvotes, 0 direct replies
/u/jkohhey Can you please move the "Breaks subreddits rules" button to the top so users don't use subreddits unrelated reports instead of reporting the issues that are relevant to the subreddit?
Actually, it would be ideal if all the rules of the subreddit were visible right away and the Reddit rules were below them.
Comment by Collin_C2 at 10/11/2020 at 18:22 UTC
6 upvotes, 1 direct replies
The users have been already misusing the site-wide reports instead of subreddit specific reports even with the old UI. For example, the "misinformation" report is being misused because some users may perceive it as the closest thing to what they want to report.
It would be really helpful if the subreddit rules were listed first and if the particular violations were expanded in the same way as the site-wide violations.
Comment by nemicolopterus at 09/11/2020 at 20:12 UTC
15 upvotes, 4 direct replies
Overall this looks really really nice! One thing I've noticed in the large subs I moderate is that folks are VERY hesitant to report. They seem to fear that a report will cause a swat team to be deployed to the house of the person making the comment. They don't seem to understand that it goes to their local moderators and is viewed and considered by a human. I realize there's a danger in making it TOO clear that reports are basically a direct line to moderators (especially because the current mechanism for reporting abuse of the report button is very very broken), but in general I'd prefer it if my communities understood what happens when they make a report.
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Not sure what specific changes I'd recommend here - again I love having the additional context when making a report, and the much easier flow! It looks really nice.
Comment by Bardfinn at 09/11/2020 at 20:30 UTC
17 upvotes, 1 direct replies
Comment by KKingler at 09/11/2020 at 20:06 UTC
15 upvotes, 1 direct replies
Can we get an underage user/COPPA report option?
Comment by MFA_Nay at 09/11/2020 at 20:04 UTC
10 upvotes, 1 direct replies
This looks positive overall. Do you mind sharing any stats if you've already A/B tested this UI/UX change?
Comment by Decency at 09/11/2020 at 22:38 UTC
10 upvotes, 0 direct replies
Prioritizing reddit's rules over our own community's rules is wrong. Please fix this.
Comment by [deleted] at 10/11/2020 at 00:54 UTC
9 upvotes, 1 direct replies
I yet again beg for the ability to have an option added on reports: "Ignore reports from this user". I don't need any unique identifier or anything. Leave it as-is. I don't care who the fuck they are, I just want to be able to ignore reports from people who report things wrongly when it's incredibly obvious.
Like marking something as spam when it's clearly on-topic for the subreddit.
Currently, I have to go through and report each spurious report. And so for three of my subreddits, I've basically turned off reporting because we get so many bullshit reports and I cannot ignore the report button abusers.
I have noticed that the replies to my report-button abuse now will say things like "We found abuse and took action". I still don't know what that action was (i.e. to warn them or "shadowban" their reporting ability), but I ***do*** appreciate the update to that.
But still, I don't want to have to wait. I would desperately like to be able to just have an option to ignore all reports from whoever made a report that was egregiously wrong. In a best-case scenario, that would immediately remove/hide all reports from them, making them disappear from the queue. That would be nice so that if ignoring them only removed that one report, I could un-ignore perhaps. Or if it removed that whole string of report abuse, then I know I ignored correctly. But if THAT is a problem, then don't let the action remove existing reports, just ignore future ones, and then I can go through and ignore reports on all the abusive reports and know THAT asshole won't spam me in future with abusive reports.
So again, I don't need any sort of identifier for the people reporting, I just need the ability to ignore reports from abusive reporters.
Comment by HandofBane at 09/11/2020 at 20:21 UTC
9 upvotes, 1 direct replies
Is this changing on old reddit, too, or only nureddit and the mobile apps?
Comment by Sun_Beams at 09/11/2020 at 20:28 UTC
5 upvotes, 1 direct replies
This is interesting. Could you also work on new modmail being awful work with and impossible to ban user via as it doesn't have the same context long press menus as the mod queue. Also new modmail opening a web page when you click links to reddit instead of opening the links in the app that you're literally using seem a bit stupid and again awful if you need to do any form of mod action from that link.
If you have any crossover with the mobile app team that is.
Comment by hhhnnnnnggggggg at 10/11/2020 at 19:46 UTC
3 upvotes, 0 direct replies
How does this address how long it takes for action to be taken? My mod team was sexually harassed for weeks and we reported every single instance, and nothing was done until I managed to make human contact by throwing a fit.
Comment by Electronic-Ad1707 at 14/11/2020 at 10:33 UTC
3 upvotes, 0 direct replies
I'll second the request to move the subreddit rules button to the top
Comment by mirandanielcz at 09/11/2020 at 20:40 UTC
5 upvotes, 0 direct replies
wohooo! I like this.
Comment by Jakeable at 09/11/2020 at 20:12 UTC
2 upvotes, 1 direct replies
If you select that it breaks a community rule, do the pills change to have each report option for that community, or is it still a dropdown like it is now?
Comment by [deleted] at 09/11/2020 at 21:00 UTC
2 upvotes, 1 direct replies
Does this mean you be able to custom report on mobile?
Comment by Kittenmeistere at 09/11/2020 at 21:37 UTC
2 upvotes, 1 direct replies
Is this coming to android as well? Because in all the mobile examples it's an iPhone.
Comment by stabracadabra at 10/11/2020 at 17:25 UTC
2 upvotes, 0 direct replies
Put a new engine in a car with no wheels!!!!!! Pat yourselves on the back and give everyone a raise!
