SEARCH on new Modmail is here!

https://www.reddit.com/r/modnews/comments/9qr6et/search_on_new_modmail_is_here/

created by dmoneyyyyy on 23/10/2018 at 17:29 UTC*

332 upvotes, 70 top-level comments (showing 25)

Hi everyone,

It’s the moment you’ve all been waiting for.[1] Modmail Search has been something that has been *looong* requested, and you’ve all been mighty patient (thank you, truly). We’re super excited to announce that it’s finally available on the newer version of Modmail[2]!

1: https://i.imgur.com/DGEoPl3.gif

2: https://mod.reddit.com/

https://preview.redd.it/049a5275uyt11.png?width=2872&format=png&auto=webp&s=d9c28dad71d75385ac9eebc1a3ce31857e893717

Here is a list of syntax that you can use to search for things in Modmail:

Keywords in conversations
`notification` = for messages that are notifications
`mod_only` = for messages that are mod-only
`highlighted` = for highlighted messages
`subreddit` = subreddit name
`mod` = moderator usernames
`participant` = any other user’s username
`subject` = keywords in the Modmail subject line
`state` = new/in_progress/archived
`message_author` = username of sender only
`message_bodies` = keywords or strings within body text
`action_author` = the name of a user who took an action on the conversation (i.e. highlighted, muted, archived etc)
`action_types` = (un)muted, (un)highlighted, (un)archived
`last_user_update` = last time a user updated the conversation
`last_mod_update` = last time a moderator updated the conversation
`last_update` = the last update that occured on the conversation
`message_dates` = for all Modmail within a specific date range or time stamp * The current correct syntax for date formatting is `YYYY/MM/DDThh:mm:ssZ`, e.g. `2018/10/23T10:00:00Z`, which will give you results from October 23, 2018 at 10am UTC. We are working to make this a little less granular, and will provide an update as soon as that’s ready.
`action_dates` = for all conversations in Modmail that had an action taken upon them within a specific date range or time stamp

For your reference, we’ve updated the Help Center[3] to include all this information. Do you have any query templates that you can share in the comments with your fellow mods? For example: `message_author:d3fect AND action_types:muted AND action_author:d3fect` will give you all the mute actions that were taken by u/d3fect on message threads that u/d3fect participated in.

3: https://mods.reddithelp.com/hc/en-us/articles/360018564511

We hope this change will make Modmail much more functional for y’all. Give it a whirl and let us know your thoughts!

*Edit:** This was a crossfunctional effort with help from other teams, so give some love to u/brainix, u/madlee, u/d3fect, u/Whuuu, u/scruggsnotdrugz, u/redtaboo, u/Chtorrr, and u/PriviReddit!

Comments

Comment by Meltingteeth at 23/10/2018 at 17:31 UTC

77 upvotes, 4 direct replies

Join me in saying "Thank fucking christ."

Comment by tizorres at 23/10/2018 at 17:34 UTC

39 upvotes, 2 direct replies

An admin search parameter would be dope.

Comment by 316nuts at 23/10/2018 at 17:33 UTC*

18 upvotes, 0 direct replies

as i live and breathe

https://i.imgur.com/7drHiqr.gif

Comment by tizorres at 23/10/2018 at 17:32 UTC

15 upvotes, 1 direct replies

The time has come.

Comment by rseasmith at 23/10/2018 at 17:36 UTC

15 upvotes, 0 direct replies

It's difficult to put into words how happy this makes me

Comment by reseph at 23/10/2018 at 17:50 UTC

13 upvotes, 1 direct replies

Thank you!

I've got an issue with scrolling. After I've scrolled down a few "pages", sometimes the content seems to get moved up above the screen and as I keep scrolling, new content (modmails) get loaded in that area and I cannot read 90% of the messages.

I don't know if this is related to search, but I think it is. Hard for me to provide a gif without a tool I can blank out messages/usernames.

https://i.imgur.com/8r9Vj7c.png

As soon as I scroll down a bit, new messages instantly load but only in the content area where you can see that existing message is (top of screen).

Comment by adeadhead at 23/10/2018 at 17:32 UTC

28 upvotes, 1 direct replies

Holy shit. We saw the search bar, but couldn't begin to hope for something like this. Awesome work friends!!!

Comment by creesch at 23/10/2018 at 18:20 UTC

12 upvotes, 1 direct replies

This is freaking nice! Fast as well so far (until it isn't because everyone is trying at the same time). To be clear `last_mod_update` and `last_update` both are also date parameters?

edit: Also pretty please so we don't have to do it with toolbox. Put the parameters on a nice popup windows that shows up when you hover over a question mark next to search.... or something like that anyway ;)

Comment by pussgurka at 23/10/2018 at 17:33 UTC

11 upvotes, 0 direct replies

Yay! Much excite :D

Comment by jonasdash at 23/10/2018 at 17:36 UTC

11 upvotes, 1 direct replies

awww yissssssssssssssssssss

Comment by tizorres at 23/10/2018 at 17:41 UTC

10 upvotes, 1 direct replies

Please update the (Help) link on the bottom left of modmail to a more up to date link to reddithelp.com. Currently it's pointing towards zendesk. An updated link to search info and folder info would be helpful.

Comment by venom_11 at 23/10/2018 at 17:54 UTC

10 upvotes, 1 direct replies

The technology is finally here!

Comment by [deleted] at 23/10/2018 at 18:29 UTC

8 upvotes, 1 direct replies

[deleted]

Comment by ShaneH7646 at 23/10/2018 at 17:36 UTC

19 upvotes, 1 direct replies

~~Sooon...[1]~~

1: https://i.imgur.com/U24CHDn.png

Comment by t0asti at 23/10/2018 at 17:35 UTC

9 upvotes, 1 direct replies

oh wow clean up your notifications please for my sanity ಠ_ಠ

Comment by shiruken at 23/10/2018 at 17:36 UTC

9 upvotes, 0 direct replies

OP DELIVERED!

Comment by aphoenix at 23/10/2018 at 19:30 UTC

8 upvotes, 1 direct replies

Thank you for developing and delivering a tool that's specifically designed to help moderators. It is truly appreciated.

Comment by [deleted] at 24/10/2018 at 00:39 UTC

9 upvotes, 1 direct replies

There are aspects of this implementation that I feel are unintuitive / tedious. Some examples from r/Fitness modmail that illustrate this:

Searching for the username "doctor_awful" returns a message from the user "doctor_awful" at the top, and a bunch of other messages containing the words "doctor" and "awful". If I searched for the words "doctor" and "awful" separately, I would expect this behavior, but not when they are connected with an underscore. Putting "doctor_awful" in quotes when searching correctly returns only the message from the user (as does, of course, using the message_author prefix, but using that is tedious).
Searching for "HopefullNugget" returns 0 results, despite there being a message from user "HopefullNugget95". If I search for "HopefullNugget95", this message is returned. Compared with the above, this is not intuitive. The search is "smart" enough to break words up when connected with an underscore and search the full text of messages for them, but *not* smart enough to do partial matching on usernames?
If I search for my own username, the search only returns messages that contain my username. It does not return any messages that I have sent. Compared with the above, this continues to be unintuitive. The search knows to return messages that were sent by the users "doctor_awful" and "HopefullNugget95" when I search for them, but not for messages I send? I assume this discrepancy is because I am a mod, but nonetheless it does not make sense.

Comment by OcelotWolf at 23/10/2018 at 17:39 UTC

7 upvotes, 0 direct replies

Thank you for this!!

Next up, a report button to escalate serious issues like ban evasion, doxxing, illegal content, etc. to the admins for review. Please make it happen!

Comment by LocutusOfBorges at 23/10/2018 at 17:56 UTC

8 upvotes, 0 direct replies

Fantastic. Thanks! This will make things *so* much easier.

Comment by talklittle at 23/10/2018 at 18:30 UTC

7 upvotes, 1 direct replies

Could you please put the API docs on https://old.reddit.com/dev/api[1] alongside the other New Modmail API docs?

1: https://old.reddit.com/dev/api

Comment by Mispelling at 23/10/2018 at 17:40 UTC*