More desktop Mod Queue updates

https://www.reddit.com/r/modnews/comments/1cryt4k/more_desktop_mod_queue_updates/

created by lift_ticket83 on 14/05/2024 at 18:06 UTC

45 upvotes, 31 top-level comments (showing 25)

Hello, mods – I’m back with another update.

In April, we unveiled[1] the beta release of our updated desktop Mod Queue interface. Since then, we've received invaluable feedback from mods, leading to several recent improvements to the Mod Queue. Check out the latest enhancements below:

1: https://www.reddit.com/r/modnews/comments/1bv2r05/announcing_the_desktop_beta_launch_of_reddits_new/

• Mod feedback: NSFW content auto-blurring slowed down review processes. This was a bug where the Mod Queue wasn’t respecting a mod's NSFW settings (eg blur or not blur), and was blurring every image. * Action taken: We've squashed this bug and the queue will now respect a mod's NSFW settings.
• Mod feedback: On certain devices, the Mod Queue's width was restrictive, hindering efficient review. * Action taken: We've added max-width constraints in the Mod Queue to prevent content from stretching out considerably, particularly for those using wider monitors.

Max width update

• Mod Feedback: It would be helpful to refine the order of secondary mod actions. * Action taken: We've adjusted the order of secondary mod actions (lock, sticky, etc.) on Compact mode to reflect their frequency of use. We're currently developing keyboard shortcuts, and soon mods will have the ability to customize the order of these actions on their end.
• Mod feedback: The unmoderated and edited queue is missing from this new experience. * Action taken: The unmoderated and edited queue have been recently incorporated.

Unmoderated and Edited Queue

• Mod feedback: The context panel loads comments in a single comment thread view. This makes it hard to moderate in context. * Action taken: Clicking on a comment now scrolls to and highlights the comment in context while keeping parent comments available for context.

Comment Highlighting in the queue

• Mod feedback: It's challenging to quickly identify the latest mod note left on a user in the queue. * Action taken: Mod Note labels have been added to the queue for easy recognition of the last note added.
• Mod feedback: The location of the Mod Insights and activity panel is confusing. * Action taken: Initially, these panels were auto-collapsed, but we've now revised it to display them upon initial page load. Mods can close these panels by clicking the “X” button.
• Mod feedback: It would be helpful to have guidance on utilizing the new queue and accessing its new features. * Action taken: An in-product onboarding feature has been added, offering mods a brief tutorial on navigating the new Mod Queue experience.

In product tutorial

Following the rollout of these improvements, we've decided to advance our beta-testing phase by making this Mod Queue version the default experience for mods accessing the latest desktop version of Reddit. However, mods will still have the option to use previous versions of the queue if preferred.

Next up, we’re actively working on building the following capabilities into the Mod Queue. These will launch over the coming months:

• Enhanced customization: Mods will have the flexibility to personalize the order of mod actions in Compact view, tailored to their specific preferences and workflows.
• Keyboard shortcuts: Action shortcuts will help minimize the number of clicks a mod needs to take.
• More filters: Custom Mod Queue filters are currently being developed so mods can filter their queues to best suit their individual workflows..
• Macros, all the macros: removal reason macros, ban macros, modmail macros, etc. are on the way and are intended to help mods craft Saved Responses!
• Additional features in the works: enhanced user insights, automod keyword highlighting, real-time indicators, and much more!

• *Saying goodbye to new.reddit.**

A friendly reminder[2] - we're planning to phase out new.reddit later this year as we move forward with our updates. As always, we'll keep you posted as our plans continue to develop. If you haven't already, take a look at the new Mod Queue experience and share your thoughts. Your feedback is invaluable to us, so don’t hesitate to ask us any questions or provide input in the comments below.

2: https://www.reddit.com/r/modnews/comments/1bv2r05/announcing_the_desktop_beta_launch_of_reddits_new/

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Comments

Comment by SampleOfNone at 14/05/2024 at 19:15 UTC

12 upvotes, 0 direct replies

u/lift_ticket83 Not sure if it’s a feature or a bug, but I cannot add a removal reason to a comment if the comment is on a post that has been deleted. If that’s a feature, it’s a bad feature 😉

Comment by OhioHookupsMod at 14/05/2024 at 18:27 UTC

22 upvotes, 1 direct replies

At first I was really not a fan of the new mod queue, but the more I use it and the on-going updates and fixes, I'm genuinely preferring it over the new.reddit mod queue! The fact that I can view the entire queue, view a single post, and view a user's profile and more context all in ONE makes manually reviewing posts so much easier and less cumbersome.

We appreciate all the feedback and updates!

u/lift_ticket83 would you be able to take a look into this[1] as the modmail you sent out yesterday regarding Post Guidance regex case-sensitivity is not working as expected and has been confirmed by multiple users within your comment[2] thread as well.

1: https://new.reddit.com/r/ModSupport/comments/1crynu9/re_post_guidance_regex_case_sensitivity_is_not/

2: https://www.reddit.com/r/modnews/comments/1cnacle/comment/l3vi3eb/

Comment by shiruken at 14/05/2024 at 18:27 UTC*

24 upvotes, 2 direct replies

Thanks for the update! That's a lot of improvements!

Action taken: Clicking on a comment now scrolls to and highlights the comment in context while keeping parent comments available for context.

This is sooooo much better 🙏🏼. Honestly, a complete gamechanger.

we're planning to phase out new.reddit later this year as we move forward with our updates.

I'm not sure anyone is prepared for the shitshow this is going to cause.

Comment by tharic99 at 14/05/2024 at 18:42 UTC

13 upvotes, 1 direct replies

Saying goodbye to new.reddit.

Most of us wish we were REALLY saying goodbye to new.reddit.

Comment by Ketomatic at 14/05/2024 at 18:13 UTC

19 upvotes, 0 direct replies

Seems like a solid list of improvements and answering feedback, good job.

Comment by Merari01 at 14/05/2024 at 23:20 UTC

6 upvotes, 1 direct replies

• Saying goodbye to new.reddit.

Currently to access mod tools on sh.reddit I need to turn off my preferred setting for accessing reddit. I have opted out of the redesign and am on old reddit.

To access mod tools on sh.reddit I cannot use a sh.reddit url, it has to be www.reddit, otherwise I get a "page not found" page.

Please when depreciating new.reddit ensure that I can access mod tools via sh.reddit.

I'd really hate to have to turn off my preferred setting every single time I need one of the newer mod tools. I probably just won't do it and that means missing out on quite a lot of features.

Comment by Zren at 15/05/2024 at 18:00 UTC*

4 upvotes, 0 direct replies

Saying goodbye to new.reddit.com

• https://old.reddit.com/r/Jokes+dadjokes/[1] (Works)
• https://new.reddit.com/r/Jokes+dadjokes/[2] (Works)
• https://sh.reddit.com/r/Jokes+dadjokes/[3] **(Doesn't work)**
• https://sh.reddit.com/t/Joke[4] (is basically /r/standupshots or /r/pics)

Comment by michaelquinlan at 14/05/2024 at 18:39 UTC

12 upvotes, 0 direct replies

You seem to be using the terminology "the latest desktop version of Reddit" to refer to new new reddit (aka sh.reddit.com). But when you start working on the next version (new new new reddit) the phrase "the latest desktop version of Reddit" will be ambiguous.

Wouldn't it be better to use the term 'new new reddit' to refer to today's "latest desktop version of Reddit" so that you will be able to distinguish between that version and the next version (new new new reddit), when you get to that point?

Comment by Jakeable at 14/05/2024 at 22:59 UTC

5 upvotes, 1 direct replies

I'm really digging the new mod queue, specifically the split-screen aspect of it. My biggest issue is muscle memory going to old.reddit.com/r/... instead of reddit.com/mod/... lol

My only actual issue is that it cuts off the text of posts/comments in order to save space. I'd prefer to see the whole title/comment, even if it means fewer pieces of content show up. It's frustrating waiting for the second pane to load just to see the last few words of something.

It would also be great if the split-pane view could extend to external links. In external link heavy subreddits, it would be great to see the article/photo/link in the same split screen view instead of opening an external tab.

Comment by PitchforkAssistant at 14/05/2024 at 18:12 UTC

7 upvotes, 1 direct replies

• Keyboard shortcuts: Action shortcuts will help minimize the number of clicks a mod needs to take.

Will this be similar to RES keyboard navigation? In particular K and J for moving up and down, X for toggling expandos, and enter for toggling comment chains?

Comment by honey_rainbow at 14/05/2024 at 19:02 UTC

6 upvotes, 0 direct replies

I really wish you weren't saying goodbye to new.reddit. I can't stand the new layout, I have to access my mod queue via new.reddit.

Comment by HTC864 at 14/05/2024 at 19:33 UTC

4 upvotes, 1 direct replies

we're planning to phase out new.reddit later this year as we move forward with our updates.

I still don't understand what is being gained by the latest version of the UI. But the rest of this post sounds great.

Comment by IndianCelebsLover at 14/05/2024 at 23:06 UTC

3 upvotes, 1 direct replies

These are really helpful improvements. Thanks for considering Mod Feedbacks instead of rolling out bad changes (for once). Appreciate it. 🙌

Also, are there any changes like these planned for mod mail anytime soon? Because it's still really clunky and doesn't fit well with all the new UI redesigns that you guys have done either. 👀

Comment by timendum at 15/05/2024 at 06:58 UTC

3 upvotes, 0 direct replies

Can I leave a new feedback?

When we had a "Removal Reason", the "Lock Thread" option should be enabled by default.

Comment by Dianthaa at 15/05/2024 at 07:34 UTC

3 upvotes, 0 direct replies

Really upset that new.reddit will be gone, here's a few things (might remember more) that I do for modding on new. that I can't (or havent figured out how to) on sh.

• use collections - I know you guys deprecated them, but we use them for bookclubs, we currently have 5 book clubs and 2 readalongs going on the sub. Using collections (for the clubs where mods are discussion leaders, doesn't work as well for the others) lets us group them together, and people can subscribe to the collection and be notified when a post is added. With so many going on and each have 3-5 posts a month that makes it a little easier to stay on track
• toolbox features - as far as I can tell toolbox isn't working with new-new. I use fewer toolbox features than my fellow mods, but these two are essential to being able to enforce our rules: * filter user's history by subreddit - we only allow self-promotion for users who have been active consistently for a significant amount of time, it's impossible to tell that without being able to filter by our sub if users are active in multiple subs (also, some people do not know to make separate porn accounts so that's also something I would rather be able to easily filter out). * toolbox user history thingy that has an overview of an user's active subs can quickly give us an idea if someone doing a misstep on our sub might be just new and clueless vs ill-intentioned and in need of further investigation * I think this is from toolbox, in the queue if comment (or post, I think), is reported due to an automod word filter, it highlights that word in the comment so we can find it at a glance. With people writing multiple paragraph essays that one's essential.
• without the contour/background highlighting it's a lot harder for me to visually tell if a comment has been removed. We get threads with hundreds of comments, even past 1000 with people arguing over a particular writer with surprising ferocity. If I can't easily tell what's already been removed it becomes impossible to handle. -
• The collapsing comments collapse too much, making it hard to mod large threads. Side note, it was already very hard to handle on new, but this seems worse. On old I have an option to see all comments up to 1500, I think it might be from toolbox, or from res, but it makes all the difference in 200+ comment threads and would be great if y'all could implement that as a mod option. Also the ability to filter which new comments to highlight, 1 hours ago, 5 hours ago, really helps in the big angry threads.
• I'd prefer an easier way to turn off mod mode, like it is on mobile, I'm always worried I will accidentally misclick and remove stuff
• flairs hidden at the bottom of the post - do you just enjoy making information harder for me to find?

If I find more stuff should I add them here? I don't think anyone on our team has been doing a lot of moderating on new-new yet, but if new is going away I guess someone will have to bite the bullet and try it out.

Comment by WangMagic at 15/05/2024 at 10:55 UTC*

3 upvotes, 0 direct replies

That is a LOOOTTTT of distance between the post info and the report/removal details.

When dealing with a lot of information on screen, it is less fatiguing to the eyes placing information vertically because then the user's eyes don't have to move physically left to right continuously, and are able to just scroll down to scan the incoming information on screen.

When the eyes have to scroll left and right so far, the brain also has to try and track where it was on the other side when it gets to the end of the horizontal position. This is also a cause of extra strain.

For example this is part of the reason why multiple colums are used in newspaper and academic publications.

For the modqueue, place the report/removal reason under the post title. ie. toolbox on old.reddit.

Try this:

Amidst the hustle and bustle of the city streets, where skyscrapers tower overhead 
and cars honk in a cacophony of sound, there exists a quiet park, a sanctuary of greenery and tranquility nestled within the urban jungle.

VS

Amidst the hustle and 
bustle of the city streets, 
where skyscrapers tower 
overhead and cars honk in
a cacophony of sound, 
there exists a quiet park, 
a sanctuary of greenery 
and tranquility nestled 
within the urban jungle.

Comment by brperry at 21/05/2024 at 04:48 UTC

3 upvotes, 1 direct replies

When viewing a users posts and comments on the far right panel it would be really nice if we could filter the posts and comments by community so we can quickly see what they are saying in just our communities

Comment by SampleOfNone at 14/05/2024 at 19:00 UTC

4 upvotes, 1 direct replies

u/lift_ticket83 for comments in the queue I’m either completely overlooking it or it’s simply not there, but how can I easily see if it’s a comment by OP, without opening the side panel?

Comment by Halaku at 14/05/2024 at 20:02 UTC

5 upvotes, 0 direct replies

we're planning to phase out new.reddit later this year as we move forward with our updates.

And people said it would survive old.reddit's retirement...

old.reddit, like polka, will never die.

Comment by gschizas at 15/05/2024 at 09:04 UTC

2 upvotes, 0 direct replies

I don't know if this has been addressed, but the in the new modqueue (you do need some catchier codename than "updated desktop Mod Queue interface"), if there are reported comments on a deleted post, they don't appear at all (and I have to go to either old reddit or new reddit original modqueue to find them. They do appear in the count (good job on that BTW, even if it's not always working)

Comment by SolariaHues at 16/05/2024 at 00:26 UTC

2 upvotes, 1 direct replies

Thanks for the update!

Since you've reminded me here's couple of things I've noticed:

• Shadowbanned users show as suspended which is misleading.
• There's no 'confirm removal button' if something was removed by automod, or am I missing it?
• If the content was filtered by Reddit/the user is shadowbanned there's no remove button? Sure, it's not on the sub anyway but we may want to confirm removal if it's rule breaking so if their appeal is successful it doesn't then appear. I always want the option to remove or confirm removal please.

Could we have the ability to resize each pane on the screen?

Thanks :)

Comment by PolylingualAnilingus at 16/05/2024 at 01:14 UTC

2 upvotes, 0 direct replies

Hey there! On the topic of saying bye to new.reddit - any prediction on when custom feeds will be available on shreddit? Every time I access mine they are still on new.reddit's layout.

Comment by -mutt at 14/05/2024 at 19:38 UTC

4 upvotes, 0 direct replies

Hi! Awesome improvements and updates that are being rolled out, but something that is still lacking for me is an easy way to change and reset flair. We often have to reset flair on our subreddit and it’s a harder and longer process with the new queue.

Comment by al52025 at 15/05/2024 at 03:43 UTC

1 upvotes, 1 direct replies

How do I see the new reddit on desktop? I still have the old stuff without the new tools like community highlights and automations. I have these options on the mobile app though

Comment by Markiemoomoo at 19/05/2024 at 20:25 UTC

1 upvotes, 0 direct replies

Is it possible to get the new mod queue by default instead of the old one?