Comment by GrumpyOldDan on 13/04/2023 at 18:09 UTC*

21 upvotes, 4 direct replies (showing 4)

View submission: Mobile moderation on Reddit

Overall it has made some pretty major steps forward and there are a lot of positives so thank you to you and your team for helping make mobile modding a bit easier for all of us.

The queue sort is fantastic, the removal reasons are a huge help and mod notes works nicely. Removal reasons feels like it's so nearly there but just needs some small improvements to be perfect.

There is of course still more to do and on my list of grumbles/requests is:

• A bug with report context on iOS which forces mods to put something in the context box despite it being optional. (have raised to modsupport)
• Mod log is still a desperately needed feature on mobile.
• Removal reasons - it would be nice if we could have a short / long press difference so if we're not giving a removal reason (e.g. mopping up a spammer or an argument that spiralled out of control) we can long press so it just removes and takes a step out of our workflow that isn't needed. The UI change helps but an optional short/long press that mods can turn on would be great.
• Editing a removal reason before sendng to user is a huge pain on iOS, it works great if you're just using the premade one but if you want to edit it then scrolling is impossible and you just have to hope you haven't made a typo after the display cutoff.
• Removal reason keeps forgetting what you normally use, so I always have to make sure I press modmail and from sub rather than from me.
• Ban quotes on mobile - it'd be nice to make the ban feature on mobile work more like Toolbox and include a quote of what the user said.

Would have liked to have discussed it a bit more during a shadow session if that had been offered.

Overall modding on mobile has become a lot better and the progress from where we were a year ago is pretty impressive. Hopefully we'll continue to see this improved.

Replies

Comment by Mathias_Greyjoy at 13/04/2023 at 19:56 UTC*

15 upvotes, 0 direct replies

Ban quotes on mobile - it'd be nice to make the ban feature on mobile work more like Toolbox and include a quote of what the user said.

This is important. There needs to be an original copy of whatever was said. It's too easy for users to edit or delete the vitriol they post. Archiving and future proofing for potential arguments could save so much trouble. Reddit should focus on replacing everything mods do outside the site with built-in features. If it archived the original content we wouldn't have to do things like screenshot.

EDIT: Example, the removal reasons coming from an anonymous u/[sub]-ModTeam account. We've been doing that for years, but this is a lot simpler. Many mod teams created Reddit accounts named some derivative of [your subreddit name]ModTeam to share amongst the team, everyone would have access to the password and would share the account when it was deemed necessary to be more anonymous when commenting publicly. Reddit is getting closer to eliminating the need for that by giving us access to our own internal version of that. They just need to expand on it a bunch more.

Comment by sucrose_97 at 13/04/2023 at 19:54 UTC

13 upvotes, 2 direct replies

short/long press

I think this might be made more accessible by actually having an extra button. Right now, it's

• Approve
• Remove
• Remove as spam

I think a "Remove with reason" button would have the same effect as what you're describing, but would be more accessible for people who have difficulty with certain touchscreen functions, such as those caused by muscular or nervous issues.

Comment by lift_ticket83 at 13/04/2023 at 18:40 UTC

8 upvotes, 1 direct replies

Thanks for the kind words, it's great to hear you've seen noticeable improvement within our app. We absolutely agree there is more work to be done, and appreciate your excellent list of grumbles.

If you're up for it, we're always game for more shadow sessions and can schedule one once we've made a little more progress on the ideas I mentioned we're exploring.

Comment by pk2317 at 14/04/2023 at 03:30 UTC

1 upvotes, 0 direct replies

Agree with every single one of these, although I’ve never noticed the removal reason changing (probably because I always do modteam/comment, and that’s probably what it defaults back to?)