How to Use Modmail
https://www.reddit.com/r/modguide/comments/dlc0v9/how_to_use_modmail/
created by SuddenMap on 22/10/2019 at 03:31 UTC
6 upvotes, 1 top-level comments (showing 1)
How to Use Modmail
Hey, r/modguide! This guide is about modmail, what it is, setting it up, and using it! We will be using this Imgur album[1].
1: https://imgur.com/a/4mip19w
Modmail[2] is the shared messaging system that moderators use to communicate with each other and to handle incoming requests from their users.
2: https://mods.reddithelp.com/hc/en-us/articles/360002085532-What-is-modmail-
All subreddits have modmail enabled.
Modmail is located in the shield icon[3] in the top right on new Reddit, and the snoo[4] on old Reddit. It can also be accessed directly at mod.reddit.com.
3: https://imgur.com/cLAvMj8
4: https://imgur.com/r60Ayhc
- *Why do I see 2 modmails?**
- *Modmail beta** is the “newer” version of modmail. As mentioned before, it can be accessed at mod.reddit.com. **Modmail** is the older version of modmail. You can switch over to Modmail beta in your subreddit settings but **once you switch, you can’t go back, so make sure your mod team is ok with it!**
We will be focusing on Modmail beta. Let's go!
On the left, you will find[5] some buttons. The **pencil** will allow you to compose new messages. Below that you will find buttons to **sort** your modmail.
5: https://imgur.com/Yw4CirT
- The **Pencil** allows you to compose a new message or a new mod discussion.
- **All Modmail** will show you all your modmail.
- **New** show all of your new messages.
- **In Progress** shows all of your messages that you (or other mods) have responded to.
- **Archived** shows all of the modmails that have been archived. * **You cannot delete modmails, you can only archive them**. * If someone replies back to an archived message, it will go back to In Progress (not New)
- **Highlighted** shows all conversations that have been highlighted. * Highlighted messages stay highlighted even when archived unless you unhighlight
- **Mod Discussions** display all your discussions with other moderators.
You can **sort which subreddits modmail you want to see** below the folders.
You can **search** for messages at the top. The messages show as read/unread as well!
- *Previews of a message** will be shown[6] in the folders. You can see:
6: https://imgur.com/lyohjZj
- The **subreddit** the message is from
- The **subject** of the message
- The total **amount of replies**
- The **time** it was sent
- And the **message** itself!
Clicking on the message will allow you to take action[7] on it. You can:
7: https://imgur.com/BIfBUJA
- **Respond** to the message * There are ways to reply back: * As **yourself** (username is shown) * As **the sub** (username not shown) * You can also create a **private mod note**, which will only be seen by the subreddits’ mods
- **Highlight** the message (highlighting will move the message to the Highlighted folder)
- **Archive** the message
- **Mark** the message as (un)read
- **Report** the message to the admins
- **Quote** the message to use in your reply
- Or **Mute** the user * Muting a user will disallow the user to send modmail for 72 hours
That’s all folks! If you have any questions/suggestions, feel free to visit the help center[8] or comment. If we missed anything, make sure to let us know!
8: https://mods.reddithelp.com/hc/en-us/sections/360000482792-Modmail
Comments
Comment by [deleted] at 15/08/2022 at 01:48 UTC
1 upvotes, 1 direct replies
[removed]