Trouble using sim on Kyocera Gratina KYF31, any steps in setting up I'm missing?

https://www.reddit.com/gallery/127wzg9

created by dottogummy on 31/03/2023 at 19:50 UTC

24 upvotes, 9 top-level comments (showing 9)

As title says, I just recently bought this phone and was excited to start using it but my sim is not being recognised, or rather it's not allowed :/

I'm with Three (UK) and the sim status says not allowed, I've tried to register the network and add the APNs but Access Point Name settings are unavailable as well.

Any advice would be appreciated from anyone who managed to get the phone working !

Comments

Comment by dottogummy at 03/04/2023 at 11:01 UTC

10 upvotes, 5 direct replies

Managed to fix it, turns out as u/HuntersPad said below, the phone was actually still locked to the au network.

Unlocked by following this tutorial:

You will need the phone's IMEI which you can check by going to the Phone app and dialing *#06#

https://www.au.com/english/support/contract/simcard/unlock/flow/[1][2]

1: https://www.au.com/english/support/contract/simcard/unlock/flow/

2: https://www.au.com/english/support/contract/simcard/unlock/flow/

After completing the steps above, go to Settings > More Settings > About Phone > SIM Card Status > Update ( camera button )

The phone will restart itself and the sim should be functional

Comment by ForeignNihongo at 18/08/2024 at 11:42 UTC

1 upvotes, 1 direct replies

Good day!, i bought a kyocera KYF38, I tried unlocking it and a message that the phone was already unlocked pops out, but still my sim card cannot be read and cannot add APN on developer options, please help me, thanks a lot in a advance

Comment by barbqiu at 28/10/2024 at 16:31 UTC

1 upvotes, 0 direct replies

Hi! I'm from Chile, and I'm interested in this phone. Do you know if it can be used in Spanish? Do you know if it's compatible with the networks here? Thanks for your help.

Comment by HuntersPad at 31/03/2023 at 21:34 UTC

1 upvotes, 2 direct replies

Looks like its network locked, Needs to be unlocked

Comment by TechnophobeDoro at 01/04/2023 at 11:27 UTC

1 upvotes, 1 direct replies

Try and contact your provider

Comment by marcello-mastroianni at 13/07/2023 at 12:10 UTC

1 upvotes, 1 direct replies

This was a huge help! Was able to unlock mine, but now it doesn't seem to get internet. Anyone know how to check what network it's using specifically or how to reset it? I can get SMS but no internet.

Any help would be great!

Comment by DependentSecretary75 at 29/12/2023 at 19:18 UTC

1 upvotes, 0 direct replies

Hi, it's good phone with effective network. But on sim card for data I use Airtel, when I try mtn it fails to connect to Internet. Why??