6 upvotes, 1 direct replies (showing 1)
View submission: What would I do?
I understand and totally agree with all of your points as a user myself. And since they will never answer these themselves, let me give you a honest answer of why it will never happen.
From a business perspective it doesn't make any sense why they should implement all the above. They won't benefit from it sadly.
1. They run the website on data for user retention, community and mod opinions don't matter, easy example is the Reddit redesign, no one wanted it, everyone thought it was awful, there was an official poll that was incredibly in favor of the old design, but they still implemented it as the default option because the design keeps users browsing for longer periods because less information is presented at once.
2. Economically it is not sound to hire more personnel for something that won't profit the company, simple as that.
3. I agree with this point 100%, but the last thing a company wants is driving customers away. and this is what you are basically asking here.
4. They are a multimillion dollar corporation, not your family or friends. They can fail to deliver any number of promises with 0 consequences.
5. This will just make them liable for what's on their website, it's not going to happen.
Comment by deleigh at 05/06/2020 at 18:12 UTC
3 upvotes, 0 direct replies
The nature of business is changing. The old philosophy is that the only things worth investing in were things that could be measured. Better inventory, a new product, more advertising, things like that.
The reason why you started seeing so many companies within the last decade embracing social causes is because the power of immeasurable factors like "diversity" and "goodwill" have become very important. Consumers want products that they can feel good using. A shampoo that wasn't tested on animals. A skincare product that was designed by someone just like themselves. A product where the company donates a certain percentage of proceeds to charity. Things like this create value despite not having a measurable return on investment.
Hiring more diverse employees might not directly translate into more money, but diverse teams are more productive and less prone to gaffes, which saves time.
Reddit has eroded a lot of the goodwill that users have. Reddit does a great job at sweeping negative criticism under the rug. If more people understood how exactly reddit has enabled bigotry, I guarantee you it would affect their bottom line.