Comment by Dublock on 02/08/2021 at 18:00 UTC

116 upvotes, 4 direct replies (showing 4)

View submission: Addressing the new video player

There would have been less anger and more understanding from users if this was communicated out a few weeks ago.

Replies

Comment by Sn00byD00 at 02/08/2021 at 18:16 UTC

52 upvotes, 5 direct replies

Hand up, that was on us and we will have a better cadence of communication moving forward. We initially wanted to communicate this to you all earlier but… as you see in the post the bugs came and we were super duper embarrassed and decided to hide in our cave of shame rather than face y’all. That was obviously the wrong decision, but we’re here to take our lumps today, and moving forward, we’ll be regularly updating you through every step of the way (embarrassing or not).

Comment by Needleroozer at 03/08/2021 at 00:54 UTC

5 upvotes, 1 direct replies

There were complaints in JUNE. They didn't even acknowledge the problem until AUGUST. All July people were begging to just go back to the old video player; this statement just says "fuck you, you're stuck with the new player and we'll start to address the problems *next week.* Sorry, people are already moving on to Apollo and other apps with developers who care.

When the web interface on a phone browser is better than the native app, you've got a problem. When you don't address the technical problems you've got a customer problem. When your solution is to tell the customers nothing and, when you do finally address it tell those customers to essentially fuck off, you've got a business problem.