created by ModCertification on 12/08/2021 at 21:53 UTC*
120 upvotes, 1 top-level comments (showing 1)
Modmail is the shared messaging system that you have to handle incoming requests from your community members. You may also use the modmail system to communicate with your mod team (when you have one).
Checking your modmail at least once a day can ensure you don't miss important messages from your community. Sometimes, a user will want to flag something to you and will be uncomfortable doing so publicly. Other times, there may be a time sensitive issue they want to bring your attention to. You may also find yourself in a position where someone has been banned from your community and wants to appeal the ban. Review the situation, and when it’s appropriate to respond, do so in a calm and collected manner.
https://mod.reddit.com/[1][2] is where you can navigate to modmail[3].
3: https://mods.reddithelp.com/hc/en-us/sections/360000482792
You can also navigate there via the shield icon in the top right on Reddit.com[4].
The folders are fairly self explanatory but here are the most important ones you’ll be using:
For more in depth knowledge on your modmail tools, such as internal team messaging, be sure to check our section on modmail in the Mod Help Center[5].
5: https://mods.reddithelp.com/hc/en-us/sections/360000482792
Continue on to our Your Moderation Log[6] post when you're ready.
6: https://www.reddit.com/r/ModCertification101/comments/p39vti/your_moderation_log/
Comment by ModCertification at 03/09/2021 at 16:08 UTC
1 upvotes, 0 direct replies
Please remember that per Rule 2, all posts are locked as Mod Certification is a self-guided course. Any posts created in the community are also automatically removed in following with this rule and to ensure the community's content is focused around its educational materials.
However, we are still more than happy to help you-- please see our 'Helpful Communities' sidebar to receive peer-help from other moderators, and please Modmail us[1] for a quicker response to any questions or concerns you may have. **If this is the first post you are seeing for this program,** please go ahead and start at the Introduction[2] post and then review our How to Participate[3] post.
1: https://www.reddit.com/message/compose?to=/r/ModCertification101
If you are on mobile, the mobile friendly links for this course are located here.
We're happy to have you here and look forward to facilitating your Mod Certification journey!