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View submission: Discretionary service charges
It’s something all restaurants do now to keep the menu prices as low as possible and to ensure staff can get a decent wage for a very hard job.
If the service charge wasn’t on, prices would have to go up to pay the staff more than minimum wage.
If anywhere removed service charge and popped prices up to pay the staff fairly, people wouldn’t go and it would close down.
Plus with the reduction in cash being spent tips have just dropped anyway.
Having said that if there was an issue with your meal or the service provided then feel free to ask them to remove it.
(But also remember the service charge is often split amongst the whole team, so if the meal was fantastic but service lacking, consider keeping it on so the hard working KPs, prep chefs, bar tenders, food runners etc also get a bit extra in their paycheque)
Also don’t be offended if a manager might ask if everything was alright with the meal, it’s probably just them trying to identify any issues to prevent it happening again!
There's nothing here!