-2 upvotes, 1 direct replies (showing 1)
View submission: Discretionary service charges
Donation is weird!
Service charges are just standard now, however, they are not mandatory anywhere. My team are always instructed to disclose when dropping the bill ‘just to let you know there is an optional service charge added’
97% of people are happy to pay it when it’s made clear but I don’t agree with sneaking things on. At the very very least it should be clearly visible (bold, larger font and made clear it is optional).
Never seen a donation added but have been asked about adding one.
Comment by Osprenti at 27/02/2025 at 19:00 UTC
3 upvotes, 1 direct replies
It's not happiness, it's social awkwardness of needing to ask to get it removed. Most would tip more if it wasn't sneakily added, even in bold.