thanks, for your attention to this letter. add, I have another question … Why this problem in [contact form] is presented frequently? … I expecting about your answer.
“Trouble ticket from this afternoon”
Fractured English aside (English is not this customer's first language) I don't know how to answer his question.
Well, I do, because the reason he has constant problems with his contact page is that it's Frontpage, and that Frontpage sucks [1] as it's a very fragile program that if you even look at the files wrong all the Frontpage extentions break and they have to be resintalled (which is pretty easy—just disable the extentions on the server, delete the Frontpage specific files, then reinstall the Frontpage extentions). It's so bad that even Microsoft has finally given up on it (Extra, Extra: FrontPage Is Dead) [2]. Not many web hosting companies like Frontpage (because it's so fragile) and even those that do don't like it that much [3].
But how to tell the customer this, without pissing off the customer or Smirk with my answer?
[1] http://clusty.com/search?query=Frontpage+sucks
[2] http://www.redmondmag.com/news/article.asp?EditorialsID=7335